We proudly offer a 100% Quality Guarantee as all orders are handmade and produced specially for you once the order is confirmed. You can make a return request within 14 days of receiving your order. However, returns are only accepted if the item is faulty, damaged, or incorrect. We do not accept returns due to change of mind, including reasons related to size, fit, or personal preference. Please note that we do not offer exchanges currently.

If you receive an item with an issue, please contact us with photos and a description of the problem including your order number, and we’ll be happy to assist you. To place a return request email, at help@kunstuae.com

All our pieces are made on a pre-order basis. Production time is 10 - 12 days. Once dispatched, delivery takes 2–3 working days within the UAE and 5–7 working days internationally. We always strive to complete your order as quickly as possible. If your order is ready ahead of schedule, we’ll ship it early and notify you via email with tracking details.

If you have a specific deadline or need your order sooner for a special occasion, please reach out to our customer service team before placing your order. We’ll be happy to check availability and confirm whether we can accommodate your request.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.